Inclusions vary by hotel and destination, from thermal pool access at Abano Terme to massages and wellness treatments in Bormio or Sardinia. We'll always confirm exactly what's included in your chosen package before booking, and can help you add extra treatments locally if you'd like to indulge a little more.

A swimsuit, comfortable flip-flops or sliders, and a relaxed mindset are the essentials, most spa hotels provide robes and towels for use during your stay. If any specific items are needed for a particular treatment or thermal facility, we'll let you know as part of your pre-departure information.

Very much so, our spa destinations like Abano Terme and Sardinia are popular choices for couples, and many hotels offer couples' treatments, romantic dining and tranquil settings well suited to some quality time together. Let us know it's a special occasion and we'll see what extra touches we can arrange.

Yes, both Abano Terme and Bormio are known for genuine natural thermal springs, long valued for their mineral-rich waters and therapeutic qualities. Many hotels in these areas have direct access to thermal pools as part of their spa facilities, giving you an authentic wellness experience during your stay.

Yes, spa destinations like Bormio work particularly well combined with skiing, letting you enjoy the slopes by day and thermal pools by evening, while Sardinia and Abano Terme suit a mix of relaxation and gentle sightseeing. Tell us what balance you're after and we'll shape the itinerary around it.

Card payments are handled by Nexi, one of Europe's largest regulated payment providers, over an encrypted connection and protected by 3-D Secure (the extra verification step from your own bank). Your card details are entered on Nexi's secure page and are never seen or stored on our website. Bank transfer is also available if you prefer — just ask us.

All our prices are shown and charged in euros (€), because that is the currency our European hotels and partners invoice us in. If your card is issued in pounds or another currency, your bank converts the amount at its own rate on the day, so the final figure on your statement may differ slightly from the euro price shown. Showing euros keeps the price honest — you pay exactly what the holiday costs, with no hidden mark-up from us.

It depends on the package and how close the departure date is. Many holidays can be secured with a deposit, with the balance due before travel, while some event tickets and last-minute bookings must be paid in full at the time of booking. The exact terms for your holiday are confirmed in writing before you pay anything — if you are not sure, contact us and we will tell you before you commit.

Refunds are made back to the same card or account you paid with, and are governed by the cancellation terms of your specific booking, which we confirm to you in writing before payment. How quickly the money appears on your statement depends on your own bank. If you need to cancel or change a booking, contact us as early as possible — the earlier you tell us, the more options we usually have.