Please read the following conditions carefully since they set out the terms and conditions of the contract between you and AD s.r.l. trading as ActivityBreaks.com (“we”, “us”, “our” or “ourselves”).
Please note that Activity Breaks is an independent online travel company and that services booked online with Activity Breaks are separate from, and independent of, any flight booking.
Our obligations to you may vary depending on whether what you book with us is a Package or a Non-Package, and our differing obligations are set out below, in three separate sections:
• Section A contains the provisions that will apply to both Packages and Non-Packages.
• Section B contains the conditions which will apply when you book a Package, and
• Section C those which will apply when you book a Non-Package.
A Package exists if you book accommodation and any other travel product or products, excluding insurance. Please note that Activity Breaks do not provide flights. Flights must be purchased separately. A Non-Package exists if you book one or more travel products with no accommodation, or a package provided by another tour operator.
Section A – All Bookings
Once you have selected the arrangements you would like, you must complete the details on the website, including the payment details, and send these to us. If we can confirm your booking, we will send you an email confirmation.
A binding contract will come into force between us at the time we send out our confirmation email, and until then we shall be under no liability to you whatsoever. If we are unable to accept your booking we shall not process your payment.
If there are any changes to the details supplied to us by you it is your responsibility to inform Activity Breaks via our web form or by contacting our Customer Services as soon as possible:
+44 (0) 2891 40 40 80
Our website will not stop you from making impossible bookings such as booking two hotels in different places for the same dates, or a hotel in one place and theatre tickets in another. If you make this kind of double booking, we are unable to give you a refund.
Payment in full is required at the time of booking and should be made through Activity Break's website by credit or debit card. Activity Breaks does not operate any part payment schemes, and does not accept cash payments.
Cards: We welcome payment by Visa, MasterCard, and their associated cards, Switch and Solo
Customers choosing to use a credit card as the method of payment will be subject to a credit card handling fee which will be advised at the time of booking.
3. Booking Confirmation and Confirmation Vouchers
Activity Breaks vouchers will be provided for each booking segment. You must present your booking confirmation details to the relevant supplier (see detail on voucher) upon arrival as they are proof of pre-payment. It is your responsibility to check the confirmation and ensure that all of the details are correct.
Accommodation and activities will only be provided in accordance with the details in the confirmation. Where the details on the confirmation are not correct, you should contact us prior to travel at [email protected]
It is also your responsibility to ensure the accuracy of the information you input into the enquiry screen before you complete the Activity Breaks booking. If you make a mistake, and you request that we try to amend the details, we will try to do so, but cannot guarantee that this will be possible. The cost of the service requested may vary on amendment of the details and if so you will have to pay these in addition. If this happens, a new confirmation email will be sent to you.
Your confirmation voucher(s) and invoice relating to your booking will be sent to the email address which you give us at the time of booking. You must ensure that this is a correct and valid email address. It is your responsibility to print out your voucher(s) and present it to the supplier(s) on arrival at your destination. You will be provided with a voucher per product you book.
Non-delivery of the confirmation voucher does not constitute a non-booking and all standard cancellation terms apply. If you have not received your confirmation voucher within 2 hours of booking, please call customer service on 02891 404080 and quote the Order Number displayed on your check out page.
IT IS IMPORTANT THAT YOU CHECK ALL DETAILS OF YOUR CONFIRMATION VOUCHER BEFORE LEAVING FOR YOUR BREAK. IF THERE ARE ANY INACCURACIES OR YOU HAVE ANY OTHER QUERY PLEASE CONTACT US IMMEDIATELY.
4. Changes by You
If you wish to make a change to your booking, you must notify us in writing as soon as possible. We will endeavour to make the change, but this is subject to availability. Where the change is possible, you will be asked to pay an administration fee of £25 per person per change and you will also be responsible for any charges imposed by suppliers of your arrangements as a result of the change. Activity Breaks reserves the right not to make changes 7 days or less prior to travel.
5. Cancellation by You
If you cancel your booking, there will be cancellation charges. These will be as set out below but additional fees may, in some cases, be levied by the individual supplier/operator above and beyond the charges outlined below, please check the product page for details. For example, any cancellation on event, theatre, concert, special interest, activity and attraction tickets/passes attracts a cancellation fee of 100%. When cancelling the booking you will be notified via email of the total cancellation fees.
Should you wish to cancel your booking; the person who made the booking must advise Activity Breaks by e-mail at this address: [email protected]
Your cancellation notification must be made by email or in writing. Activity Breaks will then advise you on what documentation is required to process your cancellation and you must in turn post written confirmation of your cancellation. This must arrive with us before your break has commenced or no refund will be given.
Activity Breaks will refund the following amounts, based upon the date on which notification is received by Activity Breaks:
• More than 55 days prior to departure - 70%
• 55 - 42 days prior to departure - 30%
• 41 - 29 days prior to departure - 20%
• 28 - 22 days prior to departure - 10%
• 21 - 01 days prior to departure - 0%
• Within 24 hours of departure and after commencement of the holiday - 0%
Once your holiday has commenced, no refund will be made. The figures are expressed as percentages of the total booking price excluding items such as insurance premiums and administrative fees which are forfeited in full. The insurance premiums are forfeited in full.
6. Tickets and Events
In most cases for the sale of tickets, Activity Breaks is acting as a disclosed agent for a supplier, for example a promoter, team, band or venue. In some instances, however, tickets will be sold as part of a Package. You will be able to find the name and address of the relevant supplier on your confirmation email.
The contract governing the purchase of the tickets will contain the terms and conditions of the supplier. This will mean that ultimately any decisions on cancellation, exchanges and refunds will belong to the supplier. Please contact Customer Services for details of relevant terms and conditions.
Ticket sales via the website may be subject to ticket booking fee.
In absence of any negligence or other breach of duty by ourselves, the supplier or its employees and agents, you will be responsible for any loss, theft or damage to your tickets. In the event your ticket is lost, stolen, damaged or destroyed, please contact the supplier.
As a ticketing agent we do not have any role in setting ticket prices or determining seat locations. Upon receipt, please check the details of your tickets as mistakes cannot always be rectified.
Tickets are sold subject to the terms and conditions of the supplier. Relevant details are listed in the product information or in the information section relating to each ticket. Should you require any further details, please contact the supplier direct.
In exceptional circumstances, the supplier may reserve the right to make minor alterations to the advertised arrangements and to request latecomers to await admission until a convenient break, but admission cannot always be guaranteed.
It is your responsibility to check whether an event, performance or activity has been cancelled or rescheduled. Activity Breaks will use its reasonable efforts to contact you in the event of cancellation once we have received the relevant authorisation from the supplier.
The supplier reserves the right to refuse you admission if, in its reasonable opinion, your admission to the venue might be a risk to -
(a) the safety of the audience and/yourself; and/or
(b) affect the enjoyment of members of the audience; and/or
(c) affect the running of the event, performance or activity for example, if you act aggressively and/or appear to be under the influence of alcohol and/or drugs.
Events, performance or activities may be cancelled or postponed by the supplier for a variety of reasons. In this event, Activity Breaks will not be held responsible for any such cancellations or postponements. In the event of breach of the contract by the supplier, the supplier shall not be liable for any loss, damage, cost or expense arising out of the breach which was not reasonably foreseeable by the supplier at the date of the contract for the sale of tickets, except in respect of death or personal injury resulting from any act or omission on the part of the supplier.
7. Your Responsibilities
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the relevant supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any supplier or any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we and/or the relevant supplier are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. Neither we nor any supplier will have any further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and neither we nor any suppliers will pay any expenses or costs incurred as a result of the termination.
In order to take part in sporting activities, all persons should be in good health and possess a reasonable basic level of fitness. If you wish to participate in any watersports you must be able to swim at least 25 metres. If you wish to participate in any of our scuba diving programmes please consult your doctor prior to departure with particular regard to medical history, medication and any pre-existing conditions such as perforated ear drums, high blood pressure, asthma etc. You must advise us prior to travel of any disability, medical or behavioural problems experienced by any member of your party (including yourself) which may affect that particular person or any other guests on the holiday.
It is the criteria of Activity Breaks that the lead customer must be over 18. By ticking the box to confirm you have read and understand the Terms and Conditions you are also confirming that the lead name for the booking is over 18 years of age.
Please note that in some instances, a minimal tourism tax will be applicable and payable on arrival. It is your responsibility to pay these taxes if requested at your destination.
8. Passport, Visa and Health Requirements
It is your responsibility to make the necessary applications and to comply with any regulations governing entry to your chosen country. If you do not obtain a visa, where this is required, or your passport or any other travel documentation is not in order and you are unable to travel as a result, you will be liable to pay the cancellation charges set out in clause 3. Furthermore, we will not accept any responsibility or refund any money in cases where you are unable to travel because of an invalid or mislaid visa or passport. Non-EU citizens can also check with their embassy or consulate to obtain details of the relevant requirements.
The Foreign and Commonwealth Travel Advice Office issues travel advice, which is regularly updated, and which relates to political, economic and other circumstances prevailing in countries throughout the world. If you want any such advice, you should contact them. Their telephone number is 0845 850 2829 and details are also available on the internet at www.fco.gov.uk Irish customers can also refer to http://foreignaffairs.gov.ie/
Sources of information about health requirements include the Department of Health's free leaflet 'Health Advice for Travellers', which is available by telephoning 0800 555 7777.
EU citizens can also refer to their respective Foreign Office departments for travel advice.
If you are in any way dissatisfied with any aspect of your arrangements, you must notify the relevant supplier as soon as possible. The reason that we and/or the supplier require you to do this is to give us and/or the supplier an opportunity to resolve any problems before they spoil your arrangements.
If you are ill whilst on holiday, you must consult a local doctor and also consult your GP on return to the UK. Should you then wish to make a claim against us or the supplier as a result of that illness, you must provide us or the supplier with details of both the local doctor whom you saw, and your GP, together with written authority for us to obtain a medical report from both those doctors.
If you think that you are entitled to compensation from us in relation to a Package, you must write to us at -
Activity Breaks Customer Service, c/o AD Travel, Via Roma 135, 23032 Bormio (SO) Italy
Please outline the nature of the complaint within 90 days of your return from holiday. Failure to follow this procedure may reduce or extinguish any rights you may have to make a claim against either us or any relevant supplier.
It is a condition of our contract with you that you have suitable insurance cover for the arrangements you have booked, to include all the activities in which you are participating. You are confirming that you have suitable insurance cover for your break by ticking the box to say that you have read and understood the Terms and Conditions.
Please note that many travel insurance policies have either exclusions of certain aspects of cover or have increased excesses on certain areas of cover. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
11. Price Promise
To request a price promise refund, just email [email protected] including the name of the website where the product is cheaper and a URL link to the product in question. A telephone number, address, website, and email are also required if available. You will receive an automated acknowledgement of your request, and we will review the details and reply to you via email within three business days.
Upon our acceptance of your refund request, please allow 14 days for delivery of your refund which will be credited as a second transaction on your credit or debit card. The time taken for the refund to appear on your credit or debit card statement varies so the amount may not show on your next statement.
The refund guarantee applies only to internet retailers that have the identical product and/or good in stock or service, the product is immediately available online and the product, good and/or service is priced accurately.
Prices are compared on product price where comparisons include the product plus handling and delivery charges when calculating the competitor's total price.
The refund guarantee does not apply when you use vouchers.
The refund guarantee is limited to up to 7 days of confirmation of the sale of the relevant product, good or service and must be delivered to the same address.
The refund guarantee does not apply to any promotional items.
The refund guarantee does not apply to any hotel bookings that are added to the cart as these are provided by a hotel partner.
12. Website Details
We reserve the right to change any of the prices, services or other particulars contained on this website at any time before we enter into a contract with you. If there is any change, we will notify you before we enter into such contract.
For more information on the site terms, please see the 'About Us' section on the site.
13. Data Protection
We will provide your personal information, as well as any personal information you provide in relation to the persons whose travel arrangements have been requested by you, to suppliers that might be located outside the UK and/or EU, to enable the operation of the services requested by you. If you make special requests, which include, but are not limited to, special dietary, religious, or disability related requirements which constitute sensitive information, the relevant data will also be passed to the relevant suppliers and carriers to enable provision of the services requested by you.
14. Law and Jurisdiction
As AD s.r.l. is based in Italy, your contract with us and any matters arising from it shall be subject to Italian law and to the jurisdiction of an Italian court.
Section B – Packages
1. Our Right to Change your Travel Arrangements
We reserve the right to make changes to your arrangements after we have confirmed your booking, and if we do so, we will use our best endeavours to inform you before departure and make suitable alternative arrangements.
Any change we make to your arrangements will be either major or minor. A major change includes a change to a lower standard of accommodation, or, where you have booked another travel product, a change (where relevant) to its type, date or location.
A minor change is any other change. If there is a minor change, we will do our best to notify you of this, but we are not under any obligation to do so or to pay you compensation. If there is a major change, we will advise you as soon as is reasonably possible. You will then have the choice of accepting the change, taking an alternative arrangement (and where this is at a lower price, we will refund the difference, but where it is of a higher price, you must pay the difference), or withdrawing from the contract and accepting a full refund of all monies paid, excluding any insurance premiums or amendment charges.
In addition, in appropriate cases, (on the assumption that the full balance has been paid) we will pay you compensation on the scale shown below. Compensation will not be considered appropriate, for example, in cases where a major change has to be made as a result of force majeure or underbooking (as defined below).
2. Our Right to Cancel your Travel Arrangements
We reserve the right to cancel your travel arrangements for any reason more than 10 weeks before your departure date, or within 10 weeks of your departure date for reasons of force majeure. If we have to cancel your holiday before the date of departure, you will have the choice of taking an alternative holiday (and where this is at a lower price we will refund the difference, but where this is at a higher price, you must pay the difference) or withdrawing from the contract and accepting a full refund of all monies paid, excluding any insurance premiums or amendment charges.
In addition, in appropriate cases, (on the assumption that the full balance has been paid) and where such cancellation is not due to underbooking or force majeure (as defined below), we will pay you compensation on the scale shown below. Where such cancellation is due to underbooking, we will inform you within 42 days of the departure date.
Period before departure date within which major change/cancellation is notified and compensation per person
More than 56 days NIL
56-43 days £10
42-29 days £20
28-15 days £30
14-8 days £40
7-0 days £50
Underbooking is the situation in which the minimum number of bookings required to run a holiday is not met. Force majeure is unusual and unforeseeable circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid, examples of which are war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions, level of water in rivers or other similar events beyond our control.
3. Price Changes
We reserve the right to vary the price of your arrangements in relation to changes in transportation costs including the cost of fuel, dues, taxes, or the exchange rates applied to the particular package. We will not vary the price of your arrangements less than 30 days before your departure date, but if variations occur before that time, we will absorb or retain an amount up to the first 2% (excluding insurance premiums and any amendment charges) of your invoiced cost. For variations greater than 2%, we will still absorb the first 2% in the case of increases, but will not retain it from refunds. Where a surcharge or refund is payable, there will be an administration fee of £1 per person.
If we impose a surcharge which means paying more than 10% of your arrangements, you will be entitled to cancel your booking with a full refund of all monies paid to us except for any premium paid for insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days of the date of our surcharge invoice.
4. Transfers of Bookings
If, after your booking has been confirmed, you are unavoidably prevented from proceeding (for example, by reason of personal illness, death or serious injury of a close family relative, jury service or redundancy), and wish to transfer your confirmed bookings to another person, we will make every endeavour to accommodate you, provided that you provide written evidence of inability to travel and do not request this later than 30 days before departure. You, as transferor of the holiday and the transferee shall be jointly and severally liable to us for the payment of the balance due, together with all additional charges of whatever sort imposed by the suppliers providing the component parts of your holiday. In all cases, you will be required to pay an administration fee of £25 per person, plus appropriate holiday insurance premium, if applicable.
5. Our Liability to You
(i) Our obligations, and those of our suppliers providing any service or facility included in your holiday, are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them and to do so with reasonable skill and care. You must show that reasonable skill and care has not been used if you wish to make any claim. Standards of, for example, safety, hygiene and quality vary throughout the transport and destinations that your holiday may involve. Sometimes these standards will be lower than those which would be expected to be found in the UK. The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply or, if there are no applicable local regulations, if they are reasonable when compared to the local standards and customs.
(ii) For claims which do not involve death or personal injury, we accept, and will only have, liability, subject to paragraphs (iv) and (v) below, should we or our suppliers fail to satisfy the obligations detailed in paragraph (i) above. If we have liability, we will, subject to paragraphs (v) and (vi) below, pay you compensation. The maximum amount of compensation which we will pay you in any circumstance will be a refund of your holiday cost (excluding any amendment charges or insurance premiums), a refund of any directly attributable expenses, and a daily sum of £48 per person. We will use the maximum sum to assess the appropriate sum due to you in the circumstances of your particular complaint. We will pay you compensation of an amount which could be reasonably and properly expected, taking into account all the relevant circumstances.
(iii) For claims which involve death or personal injury as a result of an activity forming part of your holiday, we accept, and will only have, liability subject to paragraphs (iv) and (v) below should we or our suppliers fail to satisfy the obligations detailed in paragraph (i) above. If we have liability, we will, subject to paragraphs (v) and (vi) below, pay you reasonable compensation.
(iv) We have liability in accordance with paragraphs (ii) and (iii) above and subject to paragraphs (v) and (vi) below except where the cause of the failure to provide, or failure in, your holiday or any death or personal injury or loss or damage you may suffer is not due to any fault on our part or that of our servants, agents or suppliers, because it is either attributable to you, or attributable to someone unconnected with your holiday and is unforeseeable or unavoidable, or is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our servants, agents or suppliers could have foreseen or forestalled.
(v) If any international convention applies to or governs any of the services or facilities included in your holiday arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these Conventions or any other international conventions applicable to your holiday.
If your baggage is lost, damaged or destroyed in any circumstance not subject to an international convention the maximum amount of compensation we will pay you will be £500. This sum will be assessed with reference particularly to your loss and the extent to which this has required you to purchase replacements.
(vi) If you choose to issue court proceedings in respect of a claim against us, you must do so within 2 years of your return from holiday or within 2 years of first discovering the matters giving rise to the claim, if this is later. If you do not, then our liability to you will be limited in all cases to a sum of £100.
(vii) You must, if we are adjudged to have, or if we accept, liability for a claim that you make, assign to us any rights that you may have against any of our servants, agents or suppliers which is in any way responsible for the failure of your holiday or any death or personal injury you may suffer. You must also co-operate with us in any claim we choose to bring against any third party which we, in our discretion, deem to be so responsible.
(viii) Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your holiday.
6. Changes After Departure
In the unlikely event that we become unable to provide a significant proportion of the services you have booked after you depart, we will make alternative arrangements for you to continue your holiday at no extra charge, or, if this is impossible, or you do not accept these alternative arrangements for good reason, we will provide you with transport back to your place of departure (this will be the place where the arrangements you have booked with us commenced). In addition, if appropriate, we will pay you compensation of an amount that is reasonable taking into account all the circumstances. Compensation will not be considered appropriate, for example, in cases where a major change has to be made as a result of force majeure or underbooking as defined above.
7. Financial Protection
ActivityBreaks has in place a guaranteed monetary fund with an independent third party which would be activated to cover all travel arrangements made with our clients in the unlikely event of our insolvency. These arrangements ensure that payments made by you for your holiday would be refunded in the unlikely event of our insolvency.
The room types used are as follows:
Twin: Contains 2 single beds in the same room. Suitable for 2 people
Double: Contains 1 double bed Suitable for 2 people.
Triple: Contains twin or double bed(s) + extra bed, or 2 double beds. Most hotels do not have one full size bed for each guest in their triple rooms.
Section C – Non-Packages
1. Transfer of Bookings
If, after your booking has been confirmed, you wish to transfer it to another person, we will make every effort to accommodate you, but cannot guarantee that such transfer will be possible.
2. Price Increases
Price increases may occur at any time prior to payment being received from you, and you will be liable to pay any such increases in full. Further, some suppliers' conditions may reserve the suppliers' rights to levy surcharges even after full payment is received.
3. Our Responsibility
We act only as the booking agent for our suppliers, and therefore accept no liability whatsoever for any death, personal injury, loss or damage of whatever kind, unless caused by our own negligence.
4. Suppliers' Conditions
Suppliers will often have their own booking conditions and you will be bound by these so far as the relevant supplier is concerned. Some of these conditions may limit or exclude liability on the part of the relevant supplier, or give the supplier the right to cancel or alter your arrangements without penalty. Where relevant, copies of such conditions are available for inspection at our offices, and you can request them from our Customer Services by using one of the methods detailed at the end of these terms. Alternatively, you may obtain copies from the offices of the relevant supplier. Please see also Section C, Clause 6 below in relation to conditions attaching to tickets.
5. Changes or cancellations by the Supplier
If a supplier alters or cancels your booking, we will inform you as soon as possible but we have no liability to make any refunds or to pay any compensation. Any compensation will be solely at the discretion of the supplier.
6. Contact with the Supplier
Since the contract for your arrangements is between you and the supplier, any queries or concerns relating to the arrangements must be addressed to the supplier. You will see the name and address, plus relevant contact details for all suppliers in any confirmatory email we send you.
Section D - Gift and Corporate Vouchers
1. Vouchers may only be redeemed at Activitybreaks.com and can go towards the purchase of any product currently listed on the Activitybreaks.com website.
2. The voucher cannot be used to purchase other Activitybreaks.com vouchers.
3. The voucher is valid for redemption for 90 days from the date of purchase. However travel can take place up to 1 year from the date of purchase.
4. The complete voucher value must be redeemed at time of redemption.
5. The voucher cannot be used in conjunction with any other Activitybreaks.com promotion.
6. Multiple vouchers may be used for a single transaction.
7. Vouchers are non-replaceable if lost, stolen, destroyed or expired.
8. Vouchers are non-refundable.
Section E - Discount Vouchers & Promo codes
1. Vouchers and codes may only be redeemed at Activitybreaks.com and can go towards the purchase of any product currently listed on the Activitybreaks.com website.
2. The voucher/code cannot be used to purchase other Activitybreaks.com vouchers.
3. Vouchers are valid for 6 months. However, travel can take place up to 1 year from the date of purchase.
4. The voucher/code cannot be used in conjunction with any other Activitybreaks.com promotion.
5. Only one discount voucher/code may be used at any time.
6. Vouchers/codes are non-replaceable if lost, stolen, destroyed or expired.
7. Vouchers/codes are non-refundable.